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General Questions

Check out our most commonly asked questions

Don't see a particular question on our list?

Feel free to email us at care@texamc.com or call our support line at (+1) 979-779-4756.

Texas Avenue Medical Clinic operates all weekdays

  • Monday to Friday: 8:00 AM to 8:00 PM
  • Saturday: 9:00 AM to 6:00 PM
  • Sunday: 12:00 PM to 6:00 PM

Texas Avenue Medical Clinic routinely submits claims to insurance carriers. Please contact your insurance company to verify medical coverage and to obtain any needed authorization prior to your visit. Often, your insurer's customer service number is printed on the back of your insurance card. Some of health insurance providers in Texas are mentioned below:

  • Aetna Life Insurance Company
  • All Savers Insurance Company
  • Ambetter
  • Blue Cross and Blue Shield of Texas
  • Cigna
  • FirstCare
  • Humana
  • Scott & White Health Plan
  • UnitedHealthcare Life Ins. Co.

7 Days a Week We're open when you need us. The doctors and staff at Texas Avenue Medical Clinic would like to work together with our patients to improve waiting times. We realise that at times our doctors can run behind with their appointments and we apologise if you have to wait longer than usual. Sometimes emergencies can arise, which cause the doctors to run late or sometimes people just require extra time. We hope you understand that doctors do not like to rush their patients.

Our doctors & staff have made the following commitment:

  • To start on time and work as efficiently as possible.
  • To keep at least one appointment free per session for catching up time.
  • Our receptionists will endeavour to call patients if the doctor is running late.

We would ask our patients to help in the following areas:

  • We are happy to see more than one family member but please ensure that you have made an appointment for each person prior to attending. Seeing extra patients without an appointment takes extra time and keeps other patients waiting.
  • A standard consultation is 15 minutes. If you have more than one issue to discuss or a complex problem, please advise the receptionist that you require a long consultation so that more time will be made available for you. You will only be charged for the time taken, whether it is less or more than the time booked in.
  • Please advise your doctor of ALL the issues you wish to discuss at the start of the consultation.
  • Please be on time for your appointment unless you have been advised that the doctor is running late. If you are late, it means all the subsequent patients will be kept waiting.
  • If you have been sitting in our waiting room for longer than 15 minutes, please ask the receptionist to check that your arrival has been entered on the computer.

Waiting times have long been an issue in medical practices; with our team approach we aim to keep them to a minimum.

We appreciate your help in keeping our schedule running efficiently. If you are unable to attend an appointment, please let us know. We request notice at least 12 hours in advance.

Texas Avenue Medical Clinic encourages patients to bring all recent, pertinent medical records, including:

  • A letter from the local provider summarizing the medical condition
  • A complete record of immunizations to date
  • Copies of medical record information from health care providers outside of Texas Avenue Medical Clinic
  • All radiologic films, CDs, DVDs, videos and written radiologic reports related to the clinical question
  • All pathology slides and written pathology reports from relevant biopsies

Generally, patients obtain their medical records from their providers. If additional records are needed once you are here, Texas Avenue Medical Clinic can contact your provider. You'll be asked to sign a consent form to release your records.

You can bring children with you, but no child care is offered. Many visitors find it convenient to bring a responsible person along to watch children during your appointments.

Relatives and friends are welcome at Texas Avenue Medical Clinic. They may be asked to stay in the waiting area during some exams and tests.